Privacy policy.

Go Ignite ("Go Ignite", "we", "us", or "our"), operated by Go Ignite LLC, respects your privacy. This Privacy Policy explains what information we collect through goignite.io and our related booking, CRM, and communication tools, how we use and share it, and the choices you have, including specific terms governing text message (SMS) communications.

1. Information we collect

a. Information you provide directly

• Contact details: name, email address, and phone number, submitted through our website forms, growth-audit booking calendar, or finder.
• Business details: company name, industry, team size, revenue range, and the challenges you tell us about, submitted through our forms or during a consultation call.
• Communications: messages, call notes, and other information you share with us by email, phone, text message, or chat.

b. Information collected automatically

• Usage data: pages visited, time on site, referring pages, and device or browser type, collected through cookies and similar analytics technologies.
• Technical data: IP address, general location at city or region level, and device identifiers.

2. How we use your information

We use the information we collect to:

• Schedule and conduct growth-audit consultations and other appointments you request.
• Respond to enquiries and provide customer support.
• Operate, maintain, and improve our website, CRM, and automation systems.
• Send appointment confirmations, reminders, follow-ups, and, where you have opted in, text messages and marketing communications about our services.
• Analyse site usage to improve content and user experience.
• Comply with legal obligations and enforce our agreements.

3. Text messaging (SMS) communications

If you provide your phone number through our website (for example, the "Book your 20-minute growth audit" form) and check the box agreeing to receive text messages, you consent to receive SMS text messages from Go Ignite related to your growth audit, appointment reminders, and related account or service updates. Consent is collected through a standalone, clearly labelled checkbox at the point you submit your phone number. It is never bundled into our Terms and Conditions or any other agreement, and it is never a condition of purchase.

Message frequency and cost

• Message frequency varies based on your appointments and interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out and help

• Reply STOP at any time to a text message from us to unsubscribe from future messages.
• Reply HELP to a text message from us for assistance, or contact us at info@goignite.io or +1 844-484-6999.

Your consent data is not shared

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes. This carve-out applies regardless of anything else stated in this policy: even where we work with service providers described in Section 4 below, your phone number and SMS consent status are used solely to deliver the messages described above and are never sold, rented, or shared with third parties or affiliates for their own promotional use.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who perform work on our behalf, such as our CRM and marketing-automation platform, scheduling tools, website hosting, and analytics providers, solely to help us operate our business and deliver the services described in this policy.
• Professional advisers, such as legal or accounting firms, where necessary.
• Law enforcement or regulators, where required by law, subpoena, or legal process.
• A successor entity, in connection with a merger, acquisition, or sale of business assets, subject to this policy's protections.

As noted in Section 3, text messaging originator opt-in data and consent are excluded from any of the sharing described above and are never shared with any third party.

5. Cookies and tracking technologies

We use cookies and similar technologies to keep our site working correctly, understand how visitors use goignite.io, and measure the performance of our marketing. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

6. Data retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time as described in Section 7.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict our use of your personal information, and to opt out of marketing communications (including by replying STOP to any text message, or unsubscribing via any email we send).

• US residents: certain states (for example California, Colorado, Virginia) grant rights to access, delete, and opt out of the sale or sharing of personal information. We do not sell personal information.
• Canada: we handle personal information in accordance with PIPEDA.
• Australia: we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
• UK and EEA: where applicable, you have rights under the UK GDPR and EU GDPR, including access, correction, deletion, and portability.

To exercise any of these rights, contact us using the details in Section 11.

8. Children's privacy

Our services are directed at businesses and business owners. We do not knowingly collect personal information from children under 16, and our website is not intended for use by children.

9. Data security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above. Continued use of our site or services after changes take effect constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

• Email: info@goignite.io
• Phone: +1 844-484-6999
• Mailing address: 701 Tillery Street, Unit 12 #3553, Austin, TX 78702, USA
• Website: goignite.io